dewa39Privacy Policy

This page describes what we collect when you use dewa39 and how we keep that data protected. We collect personal information only when you create an account, verify your identity, or make a deposit. We do not sell your data, and we do not share it with third parties except where required by law or where necessary to process your payments.

Our privacy practices apply to all users of dewa39 — whether you access our platform on Android, iOS, or desktop. We encrypt your data in transit and at rest. We store your personal information on secure servers and limit access to authorized staff only. We review our security practices regularly and update them to address emerging threats.

If you have questions about how we handle your data, contact our English support team through your dewa39 account dashboard. We are transparent about our practices and happy to explain how your information is used.

What We Collect

We collect information in three stages. First, when you create an account on dewa39, we collect your email address, username, phone number, and date of birth. We use this information to create your account, send you confirmations, and contact you if needed.

Second, before your first deposit, we require identity verification (KYC). You upload a photo of your government-issued ID — passport, national ID card, or driver's license. We collect your full name, ID number, and date of birth from your ID. We cross-check this information against your account details to verify you are who you claim to be.

Third, when you deposit or withdraw, we collect payment information. For QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet, we collect your transaction ID and confirmation. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect your Virtual Account number and bank details. We use this information to process your payments and reconcile your account.

How We Use Your Data

We use your personal information for four purposes. First, we use it to operate dewa39 — to create your account, log you in, and manage your balance. Second, we use it to verify your identity and comply with anti-money-laundering regulations. Third, we use it to process your deposits and withdrawals. Fourth, we use it to contact you about your account — to confirm transactions, notify you of updates, or alert you to suspicious activity.

We do not use your data for marketing unless you opt in. We do not sell your data to third parties. We do not use your data to build profiles or target you with advertisements. We do not share your ID photo or personal details with anyone except where required by law or where necessary to process your payments.

Third-Party Processors

We work with third-party payment processors to handle deposits and withdrawals on dewa39. These processors include the payment providers themselves (mobile banking operators, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and our payment gateway partners. We share only the information necessary to process your payment — your transaction ID, amount, and payment method.

We do not share your ID photo, full name, or personal details with payment processors unless required to do so. We have contracts with all third-party processors requiring them to protect your data and use it only for the purpose of processing your payment. We are not responsible for the privacy practices of third-party processors — check their privacy policies if you want to know how they handle your data.

Data Retention and Deletion

We retain your personal information for as long as your account is active. If you close your account, we retain your data for the period required by law — typically 5–7 years for anti-money-laundering compliance. After that period, we delete your data securely.

If you want to request deletion of your data before the retention period expires, contact our support team. We will review your request and delete your data if we are not required by law to retain it. Note that we may not be able to delete data if you have an active dispute or pending withdrawal.

Cookies and Tracking

We use cookies on dewa39 to keep you logged in, remember your preferences, and track your activity on our platform. Cookies are small files stored on your device. When you visit dewa39, your browser sends these cookies back to us, and we use them to recognize you and personalize your experience.

We do not use cookies to track you across other websites. We do not sell cookie data to third parties. You can disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features of dewa39. We also use analytics tools to track how users interact with our platform — this helps us improve our service. These analytics do not identify you personally.

Session cookies

We use these to keep you logged in while you use dewa39. They expire when you close your browser.

Preference cookies

We use these to remember your settings — language, theme, notification preferences. They persist across sessions.

Analytics cookies

We use these to track how users interact with our platform. This data is aggregated and does not identify you personally.

Your Rights on dewa39

You have the right to access your personal information. Log into your dewa39 account and view your profile, transaction history, and KYC status anytime. You have the right to correct your information if it is inaccurate. Contact our support team to update your email, phone number, or other details.

You have the right to request a copy of all data we hold about you. Contact our support team with your request, and we will provide a copy within 30 days. You have the right to object to how we use your data — for example, if you do not want us to send you promotional emails, you can opt out through your account settings or by contacting our support team.

Data Security on Mobile

We encrypt all data transmitted between your phone and our servers using HTTPS. When you log into dewa39 on Android or iOS, your credentials are encrypted before they leave your device. Your balance, transaction history, and game records are encrypted at rest on our servers.

We recommend you keep your phone's operating system and security software up to date. We also recommend you use a strong, unique password for your dewa39 account and never share it with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

International Data Transfer

Our servers may sit outside your jurisdiction. When you use dewa39, your data may be transferred to and stored in countries other than Indonesia. These countries may have different data protection laws than your home country. By using dewa39, you consent to this international data transfer.

We take steps to protect your data during international transfer — we use encryption, secure protocols, and contractual safeguards. We do not transfer your data to countries with inadequate data protection unless we have your explicit consent or unless we are required to do so by law.

Contact dewa39

If you have questions about our privacy practices, want to request access to your data, or want to file a complaint, contact our English support team through your dewa39 account dashboard. We will respond to your request within 30 days.

We update this privacy policy from time to time. We notify you of material changes via email or in-app alert. Your continued use of dewa39 after an update means you accept the new policy. If you do not agree with our privacy practices, you may close your account and stop using our platform.

Summary: dewa39 Privacy Policy

We collect your email, phone number, and date of birth when you create an account on dewa39. We collect your ID information when you verify your identity. We collect payment information when you deposit or withdraw. We use this data to operate our platform, verify your identity, process your payments, and contact you about your account.

We do not sell your data or share it with third parties except where required by law or where necessary to process your payments. We encrypt your data in transit and at rest. We retain your data for as long as your account is active, then delete it securely after the retention period expires. You have the right to access, correct, and request deletion of your data.

If you have questions about our privacy practices, contact our English support team through your dewa39 account dashboard. We are committed to protecting your personal information and operating transparently about how we use it.